FAQ

Where are you located?

We are located in both Japan and Canada. Our products are made in Kyoto but they are shipped from our office in Quebec city (Sainte-Foy).

 

Do you ship to my country?

We currently ship everywhere in Canada. We plan on shipping to the United States and more countries in the near future.

 

Where can I buy your neck warmers?

Our neck warmers are available for purchase exclusively on our online shop since Fall 2018. If you are a retailer interested in our products, feel free to contact us for more information.

 

Can I order a product which is sold out?

Due to our artisanal production, all items are available in limited quantities. Please contact us if the product you want is not available and we will do our best to fulfill your request as soon as possible.

 

Which shipping company do you use?

We use Canada Post and their shipping rates are automatically calculated at check out based on the destination.

  

Will my product be exactly as shown on your website?

It will be very similar but because it is handcrafted, including most materials themselves, each product is unique.

 

How should I wash my neck warmer?

We recommend dryclean. If you prefer to wash at home, we recommend to wash with shampoo and conditioner, similar to washing hair. Make sure you gently rinse until the shampoo and conditioner are fully dissolved. To dry, start softly with a towel and finish with a hair dryer.