Refund Policy

Returns

You can return any items purchased online within thirty (30) days following the reception of your order, provided that these items are returned in their original condition and packaging.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be immediately processed, and a credit will automatically be applied to your credit card or original method of payment. 

 

Late or missing refunds

If you haven’t received a refund yet, first please check with your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@maedaseike.com.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, simply send us an email at info@maedaseike.com including the reason for the return.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service because we cannot guarantee that we will receive your returned item.

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